Challenge

CAIRE Medical faced a challenge. They needed to verify their capabilities to a customer, and they turned to PartWorks for help. A division of Chart Industries, CAIRE Medical manufactures cold storage equipment for the biomedical industry. One of their customers wanted to be able to mount an automation system to one of CAIRE’s freezers. The catch was the systems needed to be able to be mounted in the field, long after the initial sale.

This would require precise placement of the mounting hardware—something that CAIRE wasn’t sure they could do. “It was not simple,” said Kip Brewer, quality manager for CAIRE. “The freezers are large—four feet in diameter. We didn’t have the coordinate measuring (CMM) or 3D Laser scanning equipment to measure what our customer needed.” CAIRE didn’t know if they could accommodate their customers’ needs.

Solution

Quickly, PartWorks was able to come to CAIRE’s facility to take the measurements. Using their 3D laser scanner, accurate to 0.001 inches, they scanned the assembled tanks to meaure the mounting points and ensure they were within the customer’s tolerances. PartWorks then provided a detailed report CAIRE could provide to their customer.

This 3D laser scanning capability allowed CAIRE to verify their products would meet their customer’s needs. Through its First Article Inspection service, PartWorks also solved another problem for CAIRE. One of their suppliers was providing parts that did not meet specifications. PartWorks alerted CAIRE to the discrepancy so they could make adjustments.

Results

Brewer said the best thing about working with PartWorks was their speed and service. “When we called, they literally asked when we need the results,” he said. “They were quick to turn it around and have provided additional support after the job was done.”

As a result of PartWorks’ help, CAIRE was able to secure a long-term relationship with a new customer. “Without them there isn’t any way we would have been able to move forward,” Brewer said.

About CAIRE

CAIRE, Inc. is the global oxygen market leader of portable oxygen concentrators, stationary concentrators, and liquid oxygen systems. CAIRE is a division of Chart Industries, a recognized global brand for the design and manufacture of highly engineered cryogenic equipment.

About PartWorks

PartWorks, LLC is a one-stop digital manufacturing service, from design through production of low volume metal plastic and wood parts and tooling. Whether starting from scratch or reverse engineering an existing product, our Industrial Concierge™ service integrates 3D scanning, CMM, First Article inspection (FAI), 3D modeling & design, reverse engineering, prototyping and manufacturing. As a division of 30-year old Phoenix Stamping Group, we have the knowledge and experience to help you scan, design, redesign and produce virtually any tool, fixture or part. Learn more at www.partworks.com.